Exchanges & Returns
If you wish to return an item, please send an email to firstname.lastname@example.org. We will provide you with the return address. For all returns and exchanges, we need to be notified within 30 days of delivery. You will be responsible for the shipping cost of the return. As soon as we receive the item we will either issue a refund or exchange the product for another one.
To avoid potential issues, we recommend using a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us.
- What is the time frame to take advantage of the refund option?
30 days return policy from the date of receiving order
- Who pays the shipping cost on returns?
If it is a return or exchange the customer will pay for the shipment back
- What is the next step to initiate a return?
Send an email to email@example.com
- What is the policy for broken products?
If the product is broken to a manufacture error the customer has 6 months warranty
- What is the policy for product which are not broken but the customer wants to return because they changed their mind?
30 days as long as the product is in the same condition as when we sent it
- How long does it take to get the money back once the refund process has started?
1-2 business days
- For which payment methods can a refund be processed?
Credit card and paypal